1. What This Agreement Covers
These agreement terms apply to anyone using the itsallauto.com eWOF digital inspection system. By digitally signing your name, and choosing the “Agree” button, you accept the terms of this agreement and to the new pricing model, effective 1 December 2025
2. Pricing Model (From 1 December 2025)
itsallauto.com eWOF is moving from a free system to a paid model.
- Each eWOF inspection costs $1 + GST
- Only the first checksheet is charged
- All rechecks are free
- Additional features such as WOF Reminders, Electronic Quality Management System (eQMS) and Online WOF Training may have additional fees in the future. Please see the eWOF Pricing Model
If you (the person authorised to act on behalf of your organisation) do not accept these terms, your account may automatically switch to the Free Manual Version, on 1 December 2025, which has very limited features.
3. Paid vs Free Features
Please see the eWOF Pricing Model to see the comparison between Paid and Free features
4. Agreeing to Pay
By clicking “I Agree” on 1 December 2025 (or during sign-up), you confirm:
- You agree to pay $1 + GST per eWOF
- You authorise monthly invoicing and that you will initially pay via internet banking
- You agree to setup a direct debit within 30 working days from 1 December 2025
- You understand that declining this agreement means you will be moved to the Free Manual Version from 1 December 2025
5. 3-Month Free Trial
If your eWOF admin account was created less than 3 months before 1 December 2025:
- You will stay on the Free eWOF Trial until your 3 months are finished
- After the eWOF trial, charges begin automatically unless you choose the free version
- If you have created more than one admin account for your organisation, the 3-month eWOF trial starts from the date of the creation of the first eWOF admin account.
6. Payment & Invoicing
- Invoices are emailed by default to the email address that appears on your eWOF check sheets on the 10th of each month
- Until your direct debit is set up and approved, you are required to pay the invoice on the 20th of each month via Internet Banking to the Rennacs Limited bank account. Rennacs Limited is the parent company of itsallauto.com
- Rennacs bank account number for payments is: Rennacs Limited 03-0442-0162883-00
- Once the Direct Debit is set up and approved it will occur on the 20th of each month
- There will be a new Payments section in the eWOF settings menu
- You must keep your payment information up to date
- Instructions for setting up Direct Debit will be provided soon
7. If Your Payment Fails
If we can’t process your payment, or your payment was not made on time, then we will email you at the email address that you use on your eWOF checksheets to let you know.
If you don’t pay within 5 working days of the warning email then:
- Your eWOF account may be downgraded to the free version
- Paid eWOF additional features may be suspended
- You are still responsible for paying any outstanding eWOF balance on demand if the invoice is 5 working days overdue.
- You agree that non-payment of an overdue account or a portion of an overdue account may incur interest at 2% compounding per month from the date of invoice.
- You agree that you will pay for any debt collection costs incurred by Rennacs Limited with regard to any overdue invoices that you have not paid.
8. Cancelling
You can stop using the eWOF system at anytime.
Cancellation:
- Stops future charges
- Does not refund past invoices
- Switches your account to the Free Manual Version
- You are still responsible for paying any outstanding eWOF balance
9. Data & Privacy
Your stored inspection history remains available in accordance with the itsallauto.com Privacy Policy – https://itsallauto.com/privacy-policy/ even if you opt for the Free Manual Version
10. Your Responsibilities
- You are responsible for completing inspections correctly and meeting all regulatory requirements.
- eWOF provides digital tools but does not replace your WOF authority obligations
- You are still responsible for paying any outstanding eWOF balance
- You are still responsible for informing the itsallauto.com team of any issues that prevent the use of the eWOF system as soon as you are aware of them
11. Updates to These Terms
- We may update these terms and conditions from time to time.
- Any significant changes will be announced inside the eWOF system.
- You are responsible for checking any updated terms and conditions of use of the itsallauto.com eWOF system
12. System Availability & Liability Exclusion
System Availability
We use reasonable efforts to keep the eWOF system available, but we do not guarantee uninterrupted or fault-free operation. The system may be unavailable from time to time due to maintenance, updates, network issues, or other causes beyond our control.
Customer Responsibilities if the System Is Unavailable
If the eWOF system is unavailable at any time, the Customer must revert to paper processes for issuing Warrant of Fitness (WOF) inspections. The Customer may also use their emailed backup copies of the eWOF checksheets to assist with the information required for WOF rechecks. These alternatives ensure that the Customer can continue to operate and complete WOF inspections during any period of unavailability.
No Fees Payable by Us for Downtime
The Customer acknowledges that the $1 + GST charge applies only to the first completed eWOF checksheet within an eWOF transaction. If the system is unavailable and the Customer uses paper processes or their backup checksheet copies as information, no charge is incurred, and we have no liability to refund, compensate, credit, or pay any amount whatsoever.
Exclusion of Consequential Loss
To the fullest extent permitted by New Zealand law, we are not liable for any indirect, special, or consequential loss, including (without limitation):
- loss of revenue, profit, or business
- operational delays or additional administrative effort
- loss arising from reverting to paper processes
- loss relating to WOF recheck procedures
- loss of data, reputation, or customers.
Sole Remedy
The Customer’s sole remedy in relation to any system unavailability is the ability to use backup paper processes and the previously emailed backup checksheet copies for information. No other remedies are available, and the Customer may not claim offsets, credits, or damages of any kind related to downtime.
No Other Warranties
Except to the extent required by New Zealand law, all warranties, conditions, guarantees and representations (express or implied) relating to system availability or performance are excluded.
13. Dispute Process
If you believe a charge is incorrect, you must notify us in writing within 7 days of the invoice date. Any disputes raised after this period are deemed waived, and the invoice is payable in full.
Required Information
To open a dispute, the Customer must provide:
- Invoice number, disputed amount and the eWOF check sheet number(s)
- Clear explanation of the reason for the dispute
- Any supporting evidence (e.g., screenshots, bug reports, timestamps)
Incomplete submissions will not be reviewed until all information is provided
Continuation of Service & Payment Obligations
While a dispute is under review:
- Undisputed amounts remain payable by the due date
- Service continues at our discretion, but we may suspend access if undisputed charges remain unpaid
Review Process
Upon receiving a complete dispute submission, we will:
- Acknowledge receipt within 2 business days
- Review the matter and respond within 10 business days
If additional information is needed, timelines may be reasonably extended, and you must supply the requested details within 3 business days.
Resolution
Following review:
- If the dispute is upheld, we will issue a corrected invoice or credit note
- If the dispute is not upheld, the original invoice remains payable in full, due within 5 business days of the decision.
No Set-Off
Customers may not withhold, offset, or deduct payments against any disputed or future charges without our prior written consent.
Final Determination
Our determination regarding any dispute is final, unless both parties agree to escalate the matter to mediation under the Arbitration Act 1996, with costs shared equally.